Shipping & Return Policy

Shipping:

We take great care in preparing and shipping your order to ensure it arrives in perfect condition. Please allow 1 to 2 business days for processing before your order is shipped. Once shipped, you will receive a confirmation email with tracking information. Pure Essence by Mely is not responsible for delays caused by the carrier or incorrect shipping information provided at checkout. If you have any questions or concerns about your order, feel free to contact us!

Currently, we only offer US shipping.

Return:

Due to the nature of our products and for hygiene reasons, Pure Essence by Mely does not accept returns or offer refunds. However, your satisfaction is important to us! If you have any questions or concerns about your order, please feel free to contact us, and we will do our best to assist you.